Please, contact me again with your questions, comments, suggestions, and requests. We are here to help you, and hope that you’ll give us another chance to answer your questions. As we try to identify the problem and move to fix it, you’re welcome to write directly to my personal email, email@example.com. Or you can ask me a question on this blog, if you’re comfortable with that.
If anybody reading this is a techie and can give me an indication of what they think the problem might be, I’d love to hear it. Thanks!