Returns/Refunds
At Zize we make returns as easy as possilble. If for any other reason you are not completely satisfied with your purchase, you may return the item within 60 days of delivery of your order. This provides you with 2 full months to try and decide about your bike.
This however doesn’t mean that you can ride the bike for 2 months, decide you don’t like riding, and return the bike to us for a refund. It means that once you have received the bike and had it assembled, you can take if for a spin around the block a few times to see if it is a good fit for you. If you ride it longer than that, the tires will become worn and it will make the bike non-returnable. We give you 60 days in which to do this as we understand that you are not always be able to ride immediately after purchase. Please click here to read our full return policy.
After we inspect and accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Cards, Paypal or Affirm). The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
If you wish to exchange a product, please email us at [email protected] and explain the request, and we will follow up with an email with the return address and detailed instructions on how to exchange a product. Please allow 24 to 72 hours for processing your claim. Please click here to view our full return policy.
We all know accidents happen sometimes. If your product should arrive defective, damaged, or simply incorrect. Please click here to read full instructions for receiving a replacement.
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
- If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.
- If you cancel your order AFTER it has been shipped, you will be charged a 15% cancellation fee.
- Orders which are REFUSED AT DELIVERY will be assessed 20%, which includes returning it to us as well as restocking. We reserve the right to change this policy at any time without notice.
Please click here to read our full cancellation policy.
For more information on credit to your Zize account, please click here to read our policy.
Finance
Zize Bikes has teamed up with Affirm so you can stick to your budget with monthly payments, getting peace of body, mind, and wallet. Please click here to read about our financing options.
Shipping
Zize has partnered with MyUS.com, the No. 1 international shipping service to bring your Zize Bikes products to you. Please click here to read full instructions on shipping worldwide.
Zize ships all bikes for free to the continental US. If you you are based outside of the continental US please click here for international shipping instructions.
Bike Specs
There is no difference, this is only a stocking code. There were a few smalls left in the 2.0 model so we decided to keep it on the site at the same price until they sell out.
The 29er has bigger wheels, 27.5 inches instead of 26 inches. Due to the bigger wheels the 29er has a lower carrying capacity at 450 pounds.
Hub Size:
On A New Leaf 3.0, the Time of Your Life 3.0, and the 29er Max 2.0, the front hub is 100 mm (3.9 inches), and the rear hub is 135 mm (5.3 inches). On the Yonder, however, we’ve increased the width and substantially increased wheel strength and steering responsiveness. The front hub is 135 mm (5.3 inches) and the rear is 170 mm (6.7 inches).
Q-Factor:
Meaning the pedals are further apart, while most of our bikes have a larger than normal bottom bracket of 73mm the Yonder's is 100mm, which is over an inch bigger. With the feet correctly placed it makes pedalling easier.
Wider Tires:
The Yonder has 3 inch tires where the New Leaf has 2 inch tires.
Derailleur:
The Yonder has a 10 speed external derailleur and the New Leaf has a 7 speed internal derailleur. Click here to view more information about the Yonder and here for more information on the New Leaf.
The Time of Your Life is built with the pedals slightly advanced on the bike, allowing you to sit with your legs extended to a small degree. This riding position allows you to touch the ground when you stop, something that more traditional frames don’t permit. (With a traditional bike design, once you’ve stopped you need to either hop off the seat or tilt your bike to the side in order to touch the ground.) With the Time of Your Life 3.0 it’s as simple as braking and then putting your feet down, with no need to hop off. This is ideal for people with balance issues or for those of us who are a little less coordinated with our bodies’ movements. It makes riding a bicycle super easy, especially if it’s new to you (or new again).
Another popular and important aspect of this bike is the riding position. You are seated upright, with no pressure on your wrists. This slight difference in position can mean real relief for those who are uncomfortable with any wrist pressure, which is often found on traditional bicycle designs. It also just feels like a more natural position, seated as if you were on a chair.
Extra large bikes require extra strong brakes. Zize has selected superior modern disc brakes to ensure you'll be able to ride and stop with confidence. Please click (here) to read full details on our bike brakes.
On any bike the seat is the comfort zone. Tires are where the rubber meets the road, but this is where the human meets the bike. Please click (here) to read full details on our bike seats.
VP Components
The 29er is 48 pounds, A New Leaf is 49 pounds A Time of Your Life is 49 pounds, and the Yonder is 53 pounds.
We don’t sell any bike parts separately at this stage.
The bike can be taken to a local bike shop for assistance. They should be able to replace any parts without hassle as they are accessible. But if there is anything specific that they cannot find our bike expert will be able to assist in sourcing and sending the parts you need.
The bike can be taken to a local bike shop for assistance. They should be able to replace any parts without hassle as they are accessible. But if there is anything specific that they cannot find our bike expert will be able to assist in sourcing and sending the parts you need.
Coupon
We sell 2 different brands of bikes on our website, Worksman Cycles and Zize Bikes. Coupons can only be applied to Zize Bikes.
E-Bike
How fast your e-bike goes will be set by us and limited by the controller to comply with local laws, most of which put a maximum of 20mph on eBikes.
Range can vary a lot for a given bike depending on the terrain you are riding and the speed you are riding at. With moderate pedal assist on typical urban terrain, you can expect 40+ miles of range on our standard build.
The motor includes pedal assist sensors (PAS), so you can choose the power level of motor assistance that you would like while pedaling. Also, you can always override your designated PAS level with your throttle in order to achieve your desired speed and power. The system works through a programmable dashboard that has a 1 to 5 range of available assistance, to dial in the amount of additional help the motor will generate.
Grin Technologies
Makers of "clever" electric bike parts and accessories.
Grin Technologies
Makers of "clever" electric bike parts and accessories.
Other…
Please note all re-cycle bikes are refurbished and may contain minor cosmetic issues. Rest assured these issues are purely cosmetic and will not affect the performance or structural integrity of your bike. Cosmetic issues may include some scratches, minor chips or dents. For more information on the re-cycle program, please contact [email protected]