ZIZE Bikes selects each bicycle we sell with pride, discernment, and concern for you, our customer. We guarantee that your bike will safely and comfortably hold up to the weight limit advertised on ZIZEBikes.com.
ZIZE Bikes Limited Warranty
Your purchase includes the following warranty which is in lieu of all other express warranties. This warranty is extended only to the initial consumer purchaser. No warranty registration is required. This warranty gives you specific legal rights. You may have other legal rights which vary from state to state.
Limited Warranty for Steel Frames
Steel frames are warranted against defects in materials and workmanship for as long as the original purchaser owns the bicycle, subject to the terms and conditions of this limited warranty set forth below. In the event of a frame failure attributable to defective manufacturing, materials, or workmanship during the warranty period, the frame will be replaced with the same or a nearly compatible frame then available.
It is important to note that replacement frames are not guaranteed to be compatible with any or all parts of the original bicycle. Our inventory of parts is subject to change, and replacements will be provided based on availability at the time of the warranty claim.
For a frame replacement under this limited warranty, the purchaser must contact the authorized dealer from whom the bicycle was originally purchased. The authorized dealer will then contact us to initiate the warranty claim on behalf of the purchaser. The defective frame must be returned to the place of purchase for inspection at the customer’s expense, accompanied by a copy of the original, dated purchase receipt, proof of purchase, and the bicycle's serial number.
Component Warranty
All parts except normal wear parts are guaranteed against a defect in materials or workmanship for a period of one (1) year from the date of original purchase, subject to the terms and conditions of this limited warranty. If failure of a part should occur due to a defect in materials or workmanship as delivered with the product during the warranty period, the part will be replaced with a compatible part. All parts must be returned for inspection at the customer’s expense and be accompanied by a copy of the original and dated proof of purchase.
Exclusions
Any other warranty claim not included in the statements above is void. This especially includes installation, assembly, and disassembly costs. The limited warranty does not cover paint damage, rust, any modification made to the bicycle, normal wear and tear, improper assembly or maintenance, and installation of parts or accessories not originally intended or compatible with the bicycle as sold. The warranty does not apply to damage or failure due to accident, abuse, misuse, neglect or theft. Claims involving these issues will not be honored.
It is the responsibility of the individual consumer purchaser to assure that all functional parts are initially adjusted properly, and subsequent normal maintenance services and adjustments necessary to keep the bicycle in good operating condition are properly made. This warranty does not apply to damage due to improper installation of parts, installation of any kind of power plant or internal combustion engine, modification or alteration of the brakes, drive train, or frame in any way, or failure to properly maintain or adjust the bicycle. NOTICE: Bicycle specifications subject to change without notice.
Life Cycle
The life cycle of your bicycle will vary depending on the type of bike, riding conditions, and care the bicycle receives. Competition, jumping, downhill racing, trick riding, trial riding, riding in severe conditions or climates, riding with loads heavier than clearly identified on the ZIZE Bikes site, or any other non-standard use can substantially shorten the product life cycle. Any one or a combination of these conditions may result in an unpredictable failure that is not covered by this limited warranty. All bicycles and frame sets should be periodically checked by an authorized dealer for indications of potential problems, inappropriate use and/or abuse. These are important safety checks and may help prevent accidents, bodily injury to the rider and a shortened product life cycle.
THIS IS THE ONLY WARRANTY MADE BY ZIZE BIKES. THERE ARE NO OTHER WARRANTIES. ANY WARRANTY THAT MIGHT OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED STRICTLY TO THE APPLICABLE LENGTH OF THIS LIMITED WARRANTY.
Conditions of Warranty
- Your bicycle has been designed for general transportation and recreational use but has not been designed to withstand abuse associated with stunting and jumping. This warranty ceases when you rent, sell, or give away the bicycle, ride with more than one person, or use the bicycle for stunting or jumping.
- This warranty does not cover ordinary wear and tear or anything you break accidentally or deliberately.
- This warranty does not cover improper assembly or maintenance, or installation of parts or accessories not originally intended or compatible with the bicycle as sold. Proof of professional assembly will be required with any and all claims. Make sure you keep it in a safe place AND EMAIL A COPY TO [email protected] for a backup copy. “The warranty does not apply to damage or failure due to accident, abuse, misuse, neglect, or theft. Claims involving these issues will not be honored.
- It is the responsibility of the individual consumer purchaser to assure that all parts included in the factory-sealed carton are properly installed, all functional parts are initially adjusted properly, and subsequent normal maintenance services and adjustments necessary to keep the bicycle in good operating condition are properly made.
- This warranty does not apply to damage due to improper installation of parts, installation of any kind of power plant or internal combustion engine, modification or alteration of the brakes, drive train, or frame in any way, or failure to properly maintain or adjust the bicycle.
- This warranty exclusively covers ZIZE Bikes purchased from zizebikes.com or exclusive dealers
NOTICE: Bicycle specifications subject to change without notice.
ZIZE Bikes Limited Warranty, E-Bike Parts
Parts
All other parts of the bicycle, except Pedal Assist Components and Normal Wear Parts, are warranted against defective materials and workmanship for as long as the initial consumer purchaser has the bicycle, subject to the Terms and Conditions of this Limited Warranty. Pedal Assist Components (battery, motor and head module) are warranted against defective materials and workmanship for 2 years from original date of purchase. If failure of any part should occur due to faulty materials or workmanship during the warranty period, the part will be replaced. All warranty claims must be submitted to the address below and must be shipped prepaid and accompanied by proof of purchase. Any other warranty claims not included in this statement are void. This especially includes installation, assembly, and disassembly costs. Normal Wear Parts are defined as grips, tires, tubes, cables, brake shoes and saddle covering. These parts are warranted to be free from defects in material and workmanship as delivered with the product. Any claim for repair or replacement of Normal Wear Parts (grips, tubes, tires, cables, brake shoes and saddle covering) and missing parts must be made within thirty (30) days of the date of purchase.
- Conditions of Warranty
Your bicycle has been designed for general transportation and recreational use but has not been designed to withstand abuse associated with stunting and jumping. This warranty ceases when you rent, sell, or give away the bicycle, ride with more than one person, or use the bicycle for stunting or jumping. - This warranty does not cover ordinary wear and tear or anything you break accidentally or deliberately.
- This warranty does not cover normal wear and tear, improper assembly or maintenance, or installation of parts or accessories not originally intended or compatible with the bicycle as sold.
- The warranty does not apply to damage or failure due to accident, abuse, misuse, neglect, theft, or failing to follow the instructions and warnings in the Owner’s Manual. Claims involving these issues will not be honored.
- It is the responsibility of the individual consumer purchaser to assure that all parts included in the factory-sealed carton are properly installed, all functional parts are initially adjusted properly, and subsequent normal maintenance services and adjustments necessary to keep the bicycle in good operating condition are properly made.
- This warranty does not apply to damage due to improper installation of parts, installation of any kind of unauthorized power plant or internal combustion engine, modification or alteration of the brakes, drive train, or frame in any way, or failure to properly maintain or adjust the bicycle
- This warranty exclusively covers complete e-bikes purchased at zizebikes.com
Re-Cycled Bikes
Re-Cycled owners (second or later) are entitled to a one-year warranty from the date of original purchase.
This Warranty Does Not Cover:
- Normal wear and tear
- Improper assembly
- Corrosion
- Improper maintenance
- Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
- Damage or failure due to accident, misuse, abuse, or neglect
- Labor charges for part replacement or changeover
- Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty.
- This warranty exclusively covers Re-Cycled bikes with the included components purchased at zizebikes.com